Term and Conditions

Last Updated: [Insert Date]

1. About Us

Diving Adventure (operated by [Company Name]) is a UK-based retailer specialising in high-performance wetsuits and aquatic gear for the whole family, located at:

11 Cowick St, Exeter, GB EX4X 3TZ
Email: [email protected]

2. Our Customers

We cater to water sports enthusiasts and families seeking quality aquatic gear, including:

• Parents purchasing baby & toddler wetsuits
• Recreational and professional divers
• Swimmers needing thermal protection
• Water sports participants requiring accessories

Our products are designed for customers who value safety, performance, and family-focused water activities.

3. Website Use

User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Provide accurate and complete information when creating an account or placing orders
• Do not misuse our website or attempt unauthorized access to our systems
• Comply with all applicable laws and regulations

Intellectual Property

All content on our website (text, images, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

4. Products & Services

Product Descriptions

We specialise in:

• Family wetsuits (baby, toddler, children, adult sizes)
• Full wetsuits, shorty wetsuits, and wetsuit jacket sets
• Rash vests & thermals for water temperature protection
• Wetsuit accessories (boots, socks, gloves)
• Swim packs & sets

We make every effort to display products accurately, but colors may vary slightly due to monitor settings.

Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a refund.

5. Orders & Payments

Order Process

1. Select your items and add to cart
2. Proceed to checkout and enter shipping details
3. Choose shipping method (Standard or Free Shipping)
4. Select payment method and complete transaction
5. Receive order confirmation via email

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, but this will not affect confirmed orders.

6. Shipping & Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

• Standard Shipping (£12.95): Via DHL or FedEx – Delivery within 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50 – Delivery within 15-25 business days after dispatch

Note: Delivery times may vary for international destinations (excluding some Asian/remote regions).

International Orders

Customers outside the UK may be subject to:

• Customs duties and import taxes (customer’s responsibility)
• Longer delivery times
• Restrictions in certain regions (some Asian/remote areas excluded)

7. Returns & Refunds

Returns Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition with tags attached
• Unworn and unwashed
• In original packaging with all accessories

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Wetsuit Boots & Socks (unless defective)
• Wetsuit Gloves (unless defective)
• Rash Vests & Thermals with removed tags

Returns Process

1. Email customer care at [email protected] within 15 days with your order details
2. Receive return authorization and instructions
3. Repackage items securely with all original tags and packaging
4. Ship return to provided address (customer pays return shipping unless item is faulty)

Refunds

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method
• Shipping costs are non-refundable except for faulty items

Exchanges

For size or style exchanges:

• Follow standard return process
• Clearly state preferred exchange item
• Additional shipping charges may apply

8. Liability & Disputes

Product Use

Our wetsuits and aquatic gear are designed for recreational and professional water activities. We are not liable for:

• Injuries resulting from improper use of our products
• Failure to follow water safety guidelines
• Product modifications by customers

Limitation of Liability

Our total liability for any claim related to our products or website is limited to the purchase price of the relevant items. We are not liable for indirect or consequential damages.

Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9. Privacy & Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date. Continued use of our services constitutes acceptance of the updated terms.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Diving Adventure Customer Care
Email: [email protected]
Phone: +44

+000 000 000

11 Cowick St, Exeter, GB EX4X 3TZ