Shipping & Returns

At Diving Adventure, we’re committed to ensuring your family’s aquatic gear arrives promptly and fits perfectly. Should you need to make a return, our process is as streamlined as our premium wetsuits.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

• Standard Shipping (£12.95) via DHL or FedEx – Delivery within 10-15 business days after dispatch
• Free Shipping via EMS for orders over £50 – Delivery within 15-25 business days after dispatch

Note: Delivery times may vary for international destinations (excluding some Asian/remote regions).

Returns & Exchanges

Our Returns Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition with tags attached
• Unworn and unwashed
• In original packaging with all accessories

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Wetsuit Boots & Socks (unless defective)
• Wetsuit Gloves (unless defective)
• Rash Vests & Thermals with removed tags

Easy Returns Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return

Step 2: Package Your Items

Once approved, repackage items securely in their original packaging with all tags attached. Include the original packing slip or order confirmation.

Step 3: Ship Your Return

We’ll provide return shipping instructions. Please note:

• Standard Returns: Customer pays return shipping unless item is faulty
• Faulty Items: We cover return shipping costs
• For exchanges, additional shipping charges may apply depending on your location

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Timing:
  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable except for faulty items.

Exchange Policy

Prefer a different size or style? We’re happy to help:

• Follow the standard return process above
• Clearly state you’d like an exchange and specify preferred item
• We’ll process once original item is received

For faster service, you may place a new order while your return is processing.

Aquatic Adventure Guarantee

If your baby wetsuit or diving gear arrives damaged or defective, contact us immediately at [email protected] with photos for priority resolution.

International Returns

For customers outside the UK (excluding some Asian/remote regions):

• Return shipping costs are the customer’s responsibility
• Mark package as “Returned Goods” to avoid customs fees
• Original shipping fees are non-refundable