FAQ

Diving Adventure caters to water-loving families and individuals of all ages, from babies taking their first splash to experienced divers. Our customers range from parents shopping for baby & toddler wetsuits to serious divers needing full wetsuits and professional gear. We’re proud to serve customers worldwide (excluding some Asian and remote areas).

We specialise in premium wetsuits and aquatic gear with a family focus. Our range includes everything from baby’s first wetsuit to complete diving sets for adults. Key product categories include:

• Baby & Toddler Wetsuits – perfect for first water experiences
• Children’s Wetsuits – for growing water enthusiasts
• Full Wetsuits – comprehensive protection for serious divers
• Shorty Wetsuits – great for warmer waters
• Rash Vests & Thermals – essential layering pieces
• Complete Swim Packs & Sets – convenient bundles

Wetsuits should fit snugly but comfortably. We provide detailed sizing charts for each product category (baby, toddler, children, adult). For growing children, consider sizing up slightly to allow for growth through the season. If you’re between sizes or unsure, our customer service team can help at [email protected].

Full wetsuits provide complete coverage from wrists to ankles, offering maximum warmth and protection – ideal for cooler waters or extended time in the water. Shorty wetsuits have short sleeves and legs (typically above the knee), offering more freedom of movement and better suited to warmer conditions or shorter sessions.

Yes! Our baby & toddler wetsuits are made from soft, hypoallergenic materials perfect for delicate skin. Many feature flatlock stitching to prevent irritation. For extra sensitive babies, we recommend our rash vests as an additional protective layer.

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Contact us immediately at [email protected] if you need to modify your order. We can often accommodate changes if your order hasn’t yet entered processing (within 1-2 business days).

We ship worldwide! (Excluding some Asian countries and remote areas – contact us if unsure about your location).

All orders take 1-2 business days to process before shipping (excluding weekends).

For essential items like baby & toddler wetsuits or complete swim packs, we recommend ordering at least 3 weeks before your travel date to ensure everything arrives in time. For urgent needs, choose Standard Shipping and contact us at [email protected] – we’ll do our best to help!

You’ll receive a confirmation email with tracking information as soon as your order leaves our Exeter warehouse. This allows you to follow your wetsuits, rash vests, or other gear every step of the way to your door.

We offer hassle-free returns within 15 days of receipt. Items must be unworn, in original packaging with all tags attached. Wetsuits need to fit just right, so we understand if something doesn’t work out! Visit our Returns Policy page for full details.

Contact our customer service team at [email protected] with your order number and details about the item(s) you wish to return. We’ll guide you through the simple process.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service for returns.

Our water-loving team is always happy to help! Contact us at [email protected] for any questions about our products, your order, or recommendations for your next aquatic adventure.

Diving Adventure
11 Cowick St, Exeter, GB EX4X 3TZ
Where we’re not just delivering wetsuits – we’re delivering confidence for your next water adventure!